Average Score (586 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

586 Ratings

4.8 Average

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  • John T.09-15-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2024

    Excellent customer service. Nicholas explained and answered every question I had in detail. Very pleasant and easy to deal with.

  • Donald C.09-15-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Sara T.09-14-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Great experience, fast service!

  • William R.09-13-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2024

    Fast, polite service, good communication when I had a follow up question a few days later.

  • David F.09-13-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

    The car would not crank. It could be he jumped off and it would run. Had it checked two other locations which said the battery was good. Needed a starter. Service Rep thought it was the battery and had it replaced. The price of the battery and service was high $499~.

  • Karen W.09-11-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    I worked with two sales reps and both were knowledgeable and low pressure

  • Paul Z.09-11-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

  • Rocco S.09-11-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

  • Linda U.09-11-2025

    TYPE:SalesMODEL:JettaYEAR:2025

  • Joshua H.09-10-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2024

    The service advisor that worked with me, Dillon Merseraeu, is awesome. His kind demeanor and communication skills are top notch and he made my experience seemless and easy. He is a true professional and treated me like a VIP.