TYPE:SalesMODEL:JettaYEAR:2025
Average Score (586 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:TiguanYEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2020
I have used the Steve White service dept three times now and the service seems to be better each time. I have never received such a high level of consideration at any other dealer in my life (78). DillonMersereau is as good a service writer as I have ever had, helpful and seemed to really care about me. I will surely ask for him again when I return for my next service
TYPE:ServiceMODEL:ArteonYEAR:2019
Excellent service
TYPE:ServiceMODEL:AtlasYEAR:2021
Customer service guy Joseph Stanton was really nice and helpful.
TYPE:ServiceMODEL:AtlasYEAR:2023
Scheduling service is easy with the app/online. The staff is helpful, knowledgeable and friendly.
TYPE:ServiceMODEL:ID.4YEAR:2023
Joseph was great
TYPE:ServiceMODEL:TiguanYEAR:2020
TYPE:ServiceMODEL:AtlasYEAR:2023
Very helpful
TYPE:ServiceMODEL:Jetta GLIYEAR:2019
Service is always very polite and keeps me informed of status of the vehicle. Scheduling is usually easy. Sometimes difficult to get in touch with our service advisor - mailbox full so relying on people to pass a message along. We tend to have some disagreements on what should be considered normal vs a defect (I've worked for another OEM for 20 years in previous position, so quite informed of the warranty process). Still, despite conversations that can get tense, always impressed that the guys manage to be very polite.