TYPE:ServiceMODEL:JettaYEAR:2021
Excellent customer service
Average Score (586 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2021
Kyle (service advisor) was very professional & courteous. He kept me updated on my vehicle.
TYPE:ServiceMODEL:TiguanYEAR:2024
I was immediately greeted when i drove up and escorted inside to talk to counter person. Everything was reviewed and I was given a time frame. My car was ready close to that time. It is very convenient that there is fresh coffee available.
TYPE:ServiceMODEL:ID.4YEAR:2023
I always feel comfortable and welcome. The staff have the "service process" down to an art and it always shows. Consistent and very customer first.
TYPE:SalesMODEL:TaosYEAR:2025
Erick was very helpful with the purchase of our 3rd VW. He was very easy to work with and made the transaction a pleasant and easy experience.
TYPE:ServiceMODEL:GolfYEAR:2021
When I have had service done at your dealership, there has always been very good communication as to the progress on difficulties...No surprises when the work is completed...
TYPE:ServiceMODEL:JettaYEAR:2020
From the time I walked in and explained my problem to pick up, everyone was transparent and fantastic! I really appreciated the video showing what was going on and the detailed explanation. It was a relatively easy and inexpensive fix, and we’re go grateful!
TYPE:SalesMODEL:JettaYEAR:2025
I first came into Steve White VW in early June. I was thinking about buying a used Jetta, but Kevin class helped me out and steered me in the direction of a brand new one after looking at the car. I went on a two week vacation and during that time, I exchanged several emails with Kevin. I must also add that my emails were answered promptly and all of my questions at the same time, it was because of this personal attention to detail and the personalized responses that led me back to making my decision to buy from your dealership. Seven days after taking delivery of my Jetta, I took an 800 mile road trip to my home in New York. With 75 miles left in my drive one of the check engine lights came on. I did not expect this to happen as the car was brand new. I did take the car to a dealer in the Buffalo New York area and they helped me out. I communicated this to Tony the sales manager, and he offered his assistance. The Jetta was perfectly drivable, so I decided to get my car fixed when I get back at your dealership and again it’s a result of this personalized attention that I would say I am completely satisfied with the car and the services that were shown to Me
TYPE:ServiceMODEL:Golf GTIYEAR:2024
Tyler was able to squeeze me in for an oil change day off and I really appreciated it. The service was great as usual. Give Tyler a raise Fr Fr.
TYPE:ServiceMODEL:TiguanYEAR:2024