Vehicle Safety Recall FAQs in Greenville, SC

If you have received a vehicle safety recall, we are here to help. The experienced team at Steve White Volkswagen has assisted many of our customers with safety recalls. When you choose us, we'll support you throughout your ownership experience and will be available to answer any questions that may arise with your new Volkswagen model or used car. If you ever receive a recall notice for your car, know that you're not alone. You may have questions and wonder what to do next, so to make it simpler for you, we've put together a list of frequently asked questions so that you can quickly find the answers you need. If you have any further questions or need assistance, please don't hesitate to contact us.

Recall FAQs

What is a vehicle recall?

You will receive a vehicle recall if a safety hazard in your vehicle is identified by the manufacturer or the National Highway Traffic Safety Administration. While troublesome, vehicle safety recalls are necessary to ensure the safety of you and your passengers. If there’s a recall, the manufacturer is responsible for fixing the issue at no cost to the owner. If there’s an open recall on your vehicle, make a service appointment with our service department online.

What is NHTSA?

The National Highway Traffic Safety Administration, or NHTSA, is a federal agency whose purpose is to protect drivers and passengers on the road. In addition, the NHTSA provides vehicle safety ratings to help consumers stay informed about the safest vehicles available. For more information on this organization’s mission, please visit their website .

How do I know if the used car that I'm interested in has a safety recall?

You can use the NHTSA's search tool to see if there is an open recall on the vehicle you are interested in by entering its VIN (Vehicle Identification Number). You can also search for recalls by the vehicle's year, make and model, or you may find recall information on the manufacturer's website. You can also request the vehicle's CARFAX® Vehicle History Report™ from the team at Steve White Volkswagen to find out if any recalls are listed for the car you're interested in.

How will I know if my vehicle is subject to a safety recall after I purchase it?

The vehicle’s manufacturer will keep you informed of any safety recalls and contact you by mail to the address listed on your vehicle registration. The recall notice will outline the safety hazard found and the risks associated. It is essential that your address and vehicle registration information are current to guarantee successful delivery. Or you can sign up for email notifications here.

Does Steve White Volkswagen fix open safety recalls?

Yes! Our priority is your safety. Our service technicians are highly trained and knowledgeable and have access to OEM parts to keep your vehicle running properly. If there is an open safety recall on your vehicle, please contact us — we’re here to help!